Customer Commitment: At AMPscript Studio (ampscriptstudio.com), we strive to deliver the highest quality cloud sandbox, testing engine, and interview preparation resources for Salesforce Marketing Cloud professionals. Please read our policy below regarding subscriptions, refunds, and cancellations.
1. Subscription Cancellations
You may cancel your AMPscript Studio Pro or Ultra subscription at any time directly through the self-service customer portal:
- Access your subscription settings anytime via My Account & Manage Subscription.
- When you cancel, your subscription will not automatically renew at the next billing cycle.
- You will continue to have full, uninterrupted access to all paid features (Pro/Ultra functions, rowset engine, interview hub, and certificate access) until the end of your prepaid billing period.
2. Refund Eligibility & 7-Day Window
We provide a transparent 7-day money-back guarantee for first-time subscribers under the following conditions:
- First-Time Purchases: If you are dissatisfied with your first month or first year subscription, you may request a full refund within 7 days of your initial transaction.
- Technical Malfunction: If a technical issue within our platform prevents you from using the paid services and our engineering team cannot resolve it within 72 hours, you are entitled to a full refund regardless of usage.
- Unused Annual Renewals: If an annual renewal occurs and you did not intend to renew, contact us within 48 hours of the charge with no activity on the renewed cycle for a full refund.
3. Non-Refundable Scenarios
Refunds will not be issued in the following circumstances:
- Requests submitted after the 7-day initial guarantee period.
- Subscriptions that have already completed an active monthly billing cycle.
- Accounts terminated due to intentional violations of our Terms of Service.
4. How to Request a Refund
To request a refund, email our support desk at support@ampscriptstudio.com with your account email address and transaction reference. Approved refunds are processed back to the original payment method within 5–7 business days.